Returns Policy
At Recreation Jewels, we value the satisfaction of our customers and strive to ensure that you are completely happy with your jewelry purchase. However, please note that due to hygiene reasons, we cannot offer refunds or exchanges on any worn jewelry unless the item is proven to be faulty.
If you receive a faulty piece of jewelry, please follow the instructions below to return it to us, and we will make every effort to rectify the issue by either fixing the item or issuing a refund or replacement.
As a small business, please understand that timeframes may vary as we source or repair your products. Rest assured that we will handle your return or replacement as efficiently as possible, and we will notify you once the item has been shipped.
To initiate a return for a faulty item, please follow these steps:
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Email us: Please email us explaining why you want to return the item. Within 24-48 hours, we will send you the return address.
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Prepare your return: Once you receive the return address, place the singular faulty item in an envelope.
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Include a returns note: Ensure you include a returns note with the following information:
- Your Name
- Reason for Return
- Address
Please note that our team will not be able to refer to messages on social media or emails, so it is important to include the returns note with your shipment.
If you have received a faulty item, we sincerely apologize for any inconvenience caused. We assure you that we will replace the item for you as soon as possible.
Although most of our pieces are waterproof, some, such as Diana's Necklace, Aurora's Charm, and Ruby's Signet Ring, are only water-resistant and not waterproof. Additionally, we are not responsible for the wear and tear of products as we cannot control how they are worn, so no refunds past 14 days even though our pieces are meant to last.
Thank you for your understanding and support.
Should you have any further questions or concerns, please don't hesitate to contact our customer service team.
