Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
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Do I need to pay extra fees when ordering from the US?
Yes. Due to tariffs introduced under the Trump administration, all jewellery orders shipped to the US are subject to import duties and taxes. These fees are collected by customs in the US and are not included in your checkout total.
Who will contact me about these fees?
We ship US orders with our partner Evri. They manage the customs clearance process and will email you directly with the duty/tax amount to be paid before your parcel can be released.
Can I avoid paying duties and tariffs?
Unfortunately no — all US imports are subject to these rules. However, we’re actively working on ways to make the process smoother (and more affordable) for our customers in the future.
How can I contact you?
You can contact us by emailing customerservice@recreationjewels.com and we will get back to you as soon as we can
Are your products durable?
Absolutely. Our jewellery is made to be worn every day and built to last. We use 316L stainless steel, also known as medical-grade stainless steel, as the base for most of our pieces. This material is highly resistant to tarnish, corrosion, and scratches, and it’s also hypoallergenic, making it safe for sensitive skin.
Each piece is then finished with a thick layer of 18k gold PVD plating. Unlike traditional gold plating, PVD (Physical Vapour Deposition) is a premium process that bonds the gold to the steel at a molecular level. This makes the finish more durable, waterproof, and long-lasting, even with daily wear.
Will you restock sold out products?
Yes most products will be restocked with the exception of some limited edition pieces. If you are curious about whether a piece is being restocked please email customerservice@recreationjewels.com
Do you ship internationally?
Yes — we ship worldwide! Delivery times vary depending on the destination:
USA: 3–5 working days
Canada: 3–5 working days
Australia: 7–10 working days
Rest of the world: 7–10 working days
You’ll receive a tracking link as soon as your order has been dispatched so you can follow it all the way to your door.
What are your shipping rates?
Shipping rates will depend on your location. Your exact shipping rate will be calculated at checkout.
What is your return policy?
Any returns must be made within 14 days and include all original packaging. Anything you return must be unworn.
Do you offer gift wrapping services?
We have gift boxes available to add to your order to make it extra special