Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to notify us that you would like to return it.

Once you have notified us of your return, you must send the item back to us within the applicable return period.

To be eligible for a return, your item should be returned in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at customerservice@recreationjewels.com.

Returns should be sent to:

Recreation Jewels
20 Thistle Street
Edinburgh
EH2 1EN

Once your return has been approved, we’ll provide instructions on how and where to send your package. Items returned without first contacting us may not be processed correctly.

Please contact customerservice@recreationjewels.com with any questions about your return.

90-Day Jewellery Warranty

We want you to love and enjoy your Recreation Jewels pieces. That’s why eligible jewellery purchased from us is covered by our 90-day warranty from the date of purchase.

If your jewellery develops a manufacturing fault within this period, please contact our Customer Service team at customerservice@recreationjewels.com with your order details and clear photographs of the item.

Once your warranty claim has been reviewed and approved, we may offer one of the following resolutions:

• A one-time replacement of the same item, subject to availability
• Store credit equivalent to the price originally paid for the item
• A refund of the price paid for the item, excluding any delivery charges where permitted by law

Only one resolution can be provided per item under our 90-day warranty.

If the original item is no longer available, we may offer store credit or another appropriate resolution instead.

What Our Warranty Doesn’t Cover

Our 90-day warranty does not cover damage caused by accidental damage, misuse, improper storage, loss, theft or normal wear and tear.

Sample Sale items, free promotional or gifted items, and merchandise are excluded from our voluntary 90-day warranty, except where you have rights under applicable consumer law.

This warranty is offered in addition to, and does not affect, your statutory consumer rights.

For warranty enquiries, please contact customerservice@recreationjewels.com.

Exceptions / Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

• Custom-made or personalised products
• Perishable goods
• Personal care or hygiene products where applicable
• Gift cards

Please contact us if you have questions about whether a particular item is eligible for return.

Sale and promotional items remain subject to any statutory rights that apply.

Nothing in this policy affects your legal rights where an item is faulty, damaged, not as described or otherwise does not meet applicable consumer-law requirements.

Exchanges

If you would like a different item, the easiest option is to return your original item and, once the return has been accepted, place a separate order for the new item.

UK & European Cooling-Off Rights

For eligible online purchases, customers may have a legal right to cancel their order within 14 days of receiving their goods, without needing to provide a reason.

After notifying us that you wish to cancel, you should return the goods within the applicable legal return period.

Certain products, including genuinely personalised or custom-made items, may be excluded from these cancellation rights.

These rights are separate from our 90-day jewellery warranty and do not affect your statutory rights.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

Where a refund is due, it will be issued to your original payment method.

For eligible online cancellations, refunds will be processed within the timeframe required by applicable consumer law, generally within 14 days of us receiving the returned goods or evidence that they have been sent back.

Where required by law, your refund will also include the cost of our standard delivery option. Any additional cost paid for an upgraded or express delivery service may not be refundable.

Please remember that your bank or payment provider may take additional time to display the refund in your account.

If you have any questions regarding your refund, please contact customerservice@recreationjewels.com.